Terms & Conditions

Snapshot is a family-run wedding memory hire business based on the Isle of Wight. We supply retro-style screen-free digital cameras and retro-style digital camcorders for hire at weddings and similar celebrations, together with printed photographs, private online galleries and video editing as described in your package.

These terms apply to any hire booking you make with us, whether you enquire through our website, by email or by any other method. By booking with us you agree to them. If you are booking on behalf of someone else, for example as a wedding organiser, you confirm that you are authorised to accept these terms for them and that you will pass them on.

We are a small business and we would rather you understood us than skimmed us. If anything below is unclear, or you would like a clause explained in plain English, please ask us before you book and we will.

Sending an enquiry through our booking form does not create a contract and does not hold a date for you. Your wedding date is only reserved once we have confirmed availability to you in writing.

A booking becomes a binding contract between us when we confirm it in writing, usually by email, and any payment or deposit required at that stage has been received. Your booking confirmation will set out the package you have booked, the number of cameras or camcorders, the event date and location, the delivery and collection arrangements, the total price and any other charges that apply.

Weddings are seasonal and dates are limited, so we would always encourage you to enquire early. If we cannot supply your requested date we will tell you as soon as we can.

Every Snapshot package includes:

• The equipment in your package, supplied clean, fully charged and ready to use, with simple guest instruction cards so anyone can pick it up and start.
• Delivery to you and collection afterwards, both included in the package price for UK addresses.
• Return packaging, so sending everything back is straightforward.
• Every photograph and clip captured, transferred into a private online gallery for your personal use, and downloadable free of charge.

Camera packages also include 36 curated photo prints, posted to you after the wedding. You can order additional prints if you would like more. Video packages also include an edited highlights film, prepared from the clips captured.

The price quoted in your booking confirmation is the total you pay, unless we agree a change with you in writing. Package prices include delivery and collection, the transfer of your photographs and clips, and the prints and editing described in your package.

Any additional charge, such as the price of extra cameras, will be confirmed to you in writing before you confirm your booking. The only charge that can arise after your wedding is the replacement charge for kit that doesn't come back, set out in the loss, damage and replacement clause below. We will not add charges afterwards that were not disclosed to you at that point.

Prices shown on our website are current at the time of publication and may change. The price that applies to you is the one in your booking confirmation.

We arrange delivery so your equipment reaches you safely before your celebration, and we arrange collection afterwards. Both are included in the package price for UK addresses.

Please check the equipment when it arrives and tell us promptly if anything is missing, damaged or not working, so that we can put it right before your event.

After the celebrations, pack everything back into the packaging provided and leave it ready for collection. If you are travelling away after the wedding, tell us and we can arrange collection from an alternative address.

While the equipment is in your care, keep it somewhere safe, dry and out of the reach of children and pets, and avoid leaving it in a vehicle, in direct sunlight or close to heat for extended periods.

The cameras and camcorders are deliberately simple to use, but they are still pieces of precision electronics. Please ask your guests to:

• look after the equipment as they would their own belongings;
• keep it away from drinks, water, confetti, sparklers and anything else that could spill, splash or coat it;
• not attempt to open, repair, modify or clean the equipment themselves, and not remove any seals or labels;
• not submerge it or use it in wet conditions;
• keep it out of the reach of very young children, and supervise children who are using it.

We ask that one named adult keeps responsibility for the equipment during the event and at the end of the night, so that nothing is left behind or taken home by mistake.

The photographs and clips captured on your equipment are yours. We do not claim ownership of them, and we do not sell, licence or share them with third parties.

We store your photographs and clips in a private online gallery so that you can view, download and share them. Access is limited to the people you give the gallery details to. We keep a gallery available for as long as is reasonable to give you the opportunity to download your copies, so please do download them when you receive your gallery.

We would love to share a few of your photographs or clips to show what Snapshot looks like at real weddings, but we will only ever do so with your prior written permission, and you can withdraw that permission at any time.

Many of the images will feature other people. Before you publish or share photographs of your guests, please make sure they are happy for you to do so, particularly where children appear.

Weddings are lively occasions, and knocks and spills are on us. That's what the kit is for. Minor scuffs, marks, a sticky shutter and the ordinary signs of a well-used camera are perfectly fine and are never charged.

We only charge for kit that doesn't come back. If a camera or camcorder is lost, stolen or damaged beyond repair, the replacement charge is £60 a camera and £150 a camcorder. There are no other damage charges, and nothing is charged for ordinary wear and tear.

Please tell us as soon as you realise something has been lost or damaged. In most cases this is quickly resolved, and a camera recovered from a guest's coat pocket is a much better outcome for everyone.

You can cancel or change your booking at any time by contacting us. Any cancellation charge, and the point at which it begins to apply, will be confirmed to you in writing when you book.

If you need to move your date, tell us as early as you can. We will always try to accommodate a change, and where we can we will move your booking rather than cancel it.

If we are unable to supply your booking, for example because of an equipment failure we cannot resolve or because of circumstances outside our control, we will tell you as soon as possible. Where we can, we will offer an alternative date, an alternative package or suitable replacement equipment. Where we cannot, we will refund everything you have paid us.

Nothing in these terms affects your legal rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a defect in a product under the Consumer Protection Act 1987, or for anything else that we cannot lawfully limit or exclude.

Subject to that, and to the photographs and video quality clause above, our total liability for losses arising in connection with your booking is limited to the total price you paid for that booking. We are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable when the booking was confirmed, which includes the cost of arranging a substitute photographer or filmmaker at short notice.

We use the details you give us to respond to your enquiry, to manage your booking, to deliver and collect equipment, to transfer and deliver your photographs and clips, and to contact you about your booking. We do not sell your personal information, and we only share it with third parties where we need to in order to fulfil your booking, such as our delivery partners, or where we are required to by law.

We keep personal information only for as long as we need it for those purposes. You can ask us at any time to see the information we hold about you, to correct it, or to delete it, and you can tell us if you would prefer not to hear from us about Snapshot.

We are a small family business and we want to get things right. If something has gone wrong, please tell us and give us the chance to put it right. We will acknowledge a complaint promptly and deal with it fairly.

The version of these terms published on our website at the time we confirm your booking is the version that applies to it. If we update these terms, the update will not affect a booking already confirmed with you.

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you are a consumer living in another part of the United Kingdom, the laws of your own country may also apply to you.