Privacy Policy

Snapshot is a family-run wedding memory hire business based on the Isle of Wight. We are responsible for the personal information described in this policy.

The easiest way to reach us is through the booking form on this website, or by replying to the enquiry confirmation email we send you. You will hear from Steve or Jo.

When you enquire with us, we collect:

• your email address, so we can reply to you and confirm your booking in writing;
• the details of your enquiry: your wedding date, the package you're interested in, the number of cameras you'd like, and whether you want the edited highlights film;
• a record that you agreed to be contacted by us, and when;
• anything else you choose to tell us when you message us.

We do not ask for payment details on this website, and we never collect card numbers, bank details or passwords.

When your wedding is over, we also hold the photographs and clips your guests captured on our equipment, so that we can transfer them, select your prints and edit your highlights film. Those photographs and clips are yours, and we treat them that way.

Like most websites, this one also records some technical information about visits to its pages. That is explained in the section on visits to this website below.

We use your information to:

• reply to your enquiry and confirm whether your date is available;
• prepare, deliver and collect your equipment;
• transfer the photographs and clips your guests captured, and deliver your prints, online gallery and edited highlights film;
• keep records of our booking with you, including for our own accounting;
• contact you about your booking.

We do not add you to a marketing list, and we do not email you about other things unless you have asked us to. If you have given us written permission to share some of your photographs, we use your information for that too, and only for as long as that permission stands.

We do not sell personal information, and we do not share it for anyone else's marketing. Your information only ever goes to the people and services we need in order to do the job:

• our website's database and hosting provider, which stores your enquiry so we can find it again;
• our email delivery service, which passes the details of your enquiry to us so that Steve and Jo can answer it;
• our delivery partners, who receive only the address and contact details needed to bring your equipment to you and collect it afterwards.

Some of these services are operated from outside the United Kingdom, so information may be processed there. Each of them handles your information under its own terms, and we only send them what they need for their part of the job.

This site uses visitor analytics provided by Lovable, the platform this website is built on. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It uses no cookies, stores nothing on your device, does not keep your IP address and cannot tell who you are. It also cannot recognise you as a returning visitor; each visit counts on its own.

For every visit, it records:

• the pages you visit, and the site or link you came from;
• your country, and the browser, operating system and type of device you're using;
• how long you stay, how quickly pages load, and any errors that occur;
• which buttons and links you click, identified by where they are on the page.

There is no cookie banner on this site asking you to choose, so this information is recorded for every visitor. Detailed information is kept for 90 days. Daily summaries, such as how many visits a page had and where those visitors came from, are kept for a year.

If you would rather we counted less about your visit, you can turn on your browser's "do not track" or "do not sell" setting: that stops clicks and other interactions from being recorded, though page visits, time on page, page speed and errors are still counted. If you would rather we did not count your visit at all, a privacy or script-blocking extension will stop the analytics script from running. The pages all work exactly the same either way.

This site loads its typefaces from Google Fonts. When a page loads, your browser contacts Google's servers to fetch them, and Google can see the address of the device making that request. We use Google Fonts for this purpose only, and we do not pass any of your enquiry details to Google.

The photographs and clips taken on our equipment are yours. We do not claim ownership of them, we do not sell them, and we do not licence or share them with third parties.

We store them in a private online gallery so that you can view, download and share them. Access is limited to the people you give the gallery details to. We keep a gallery open for as long as is reasonable to give you the chance to download your copies, so please do download them when you receive it.

We would love to show a few of your photographs to illustrate what Snapshot looks like at real weddings, but we will only ever do that with your prior written permission, and you can withdraw it at any time.

Many of the images will feature other people. Before you publish or share photographs of your guests, please make sure they are happy for you to do so, particularly where children appear.

We keep your enquiry and booking records while we are dealing with your booking, and afterwards for as long as we need them for our own business and accounting records.

We keep your online gallery open for as long as it reasonably takes you to download your photographs, and then close it.

Visit statistics are kept as described above: detailed information for 90 days, daily summaries for a year.

When we no longer need your personal information for any of these purposes, we delete it.

You can ask us at any time to:

• tell you what personal information we hold about you;
• correct anything that is wrong;
• delete your information;
• stop contacting you.

Just send us a message through the booking form or reply to your confirmation email. There is nothing to fill in and no form to find, and we will not ask you to prove anything you have not already told us.

If you are unhappy with how we have handled your information, you can also complain to the Information Commissioner's Office in the United Kingdom.

This website and our services are not aimed at children, and we do not knowingly collect personal information from children.

Photographs and clips taken at your wedding may well include children. That material is yours to look after, and we would always ask that you share it with their grown-ups' permission.

We may update this policy from time to time, and the version published here is the one that describes what we do. If we make a change that matters to you, we will update the date at the top of the page, and if you already have a booking with us we will tell you about it directly.